ABOUT THE BRAND
I created bioGo in direct response to my time working in a corporate office in London for three years. I was amazed (in the worst way) at how much waste we create, especially in corporate offices where it was commonplace to do "coffee runs" and bring everything back in single-use coffee cups, and usually wrapped further in more plastic.
I felt something had to be done, but felt powerless in the face of such a serious and far-reaching problem, with millions of tonnes of waste to enter our landfills and oceans every year.
It was then that I decided to leave my corporate life behind, to risk it all, and build a brand of reusable items to help combat the sea of single-use plastic being created every day. Every sale I make fills me with joy, knowing that I am part of the solution.
SHIPPING AND DELIVERY INFO
Currently we store and ship our products in the UK and US. We are constantly looking to expand into other countries. Please let us know if you'd like us to ship to your country.
All of our orders are fulfilled in a speedy and professional manner by Amazon. This service enables us to store our bottles all over the UK and US in a number of locations, helping us reduce the distance from warehouse to buyer. In the UK alone this enables us to store our bottles in over ten different locations, making it the fastest and most eco friendly delivery method available.
It's shipped right after you make the order, and gets delivered within 2-5 days depending on your location.
Shipping costs just £1.99, with standard and expedited shipping available.
All orders over the value of £20 come with free shipping.
Unfortunately it is not possile to change your delivery address of an already shipped order. You should contact us directly to further assist you in case there are mistakes with the shipping address.
You should contact our Customer Support team immediately. If the order has been shipped already you should return the item and assume the shipping costs, you'd be refunded the value of the item. If your product has not been shipped you'd be refunded all your money back
RETURNS, REFUNDS AND EXCHANGES:
Our policy lasts 30 days. If 30 days have gone by since your purchase we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
You should contact our customer support service at email@example.com and provide your order ID and briefly explain the reasons for returning.
The procedure is similar to the normal returning of items. You must provide the order ID of the purchase, should be asked by the person who made the present to you.
This is possible as long as the order is not fulfilled in our system yet. If it has not yet, contact our Customer Support team immediately so they can manually modify your order at will. In case the order has been already shipped. the solutions would be for you to return the item, get refunded and place a new order with the desired items.
Of course! A tracking number is provided with every purchase that enables you to follow its progress with ease.
In case you have not recieved a notification with the tracking number, you can contact our team to provide this information.
Go to the page of the product you would like to write the review, scroll down to the Review section, click on write a review and fill in the information.
If you do not see the option to unsubscribe from our mailing list in the last e-mail you got from us, please contact our customer support team to proceed manually.
When you advance until the checkout page in the purchasing process you will see the discount box. Please write down your code to redeem it.
Please check the conditions of the discount code you are trying to apply, e.g. propper product (item, color, size, amount), you are within the given timeframe of the offer and you meet, if the case, the minimum cost for the purchase. If after double checking the requirements and conditions of the offer you are still having problems, please contact our customer support for alternatives.
If your question is not answered above or you need further information, we kindly ask you to contact our Customer Support team by email.
Normally it takes two weeks the most for a product to come back on stock. For further detailed information please contact our customer support team.
Oh no, I'm sorry about that! Customers are what build my brand and your support is invaluable to me and my mission. I will always seek to correct any wrongs, please get in touch.
As soon as your order arrives please check your items are complete and in good shape. In case you have got a broken/defective product or your order is incomplete, we need you to please provide your order details by email to our CS team. Aditionally if the product is defective you should provide a picture showing the defect.
bioGo products are always built with longevity in mind, and thus unless the product is broken it should not be replaced regularly.
How often you want to get a replacement is down to your own personal preferences and desires, but we would recommend doing your own personal audit after 2 years to ensure there is no damage to the surface of the product and that it is still functioning well.
Our products are designed in Europe, I personally am from the UK but live in Portugal.
Where our products are made depends on the product and circumstance, with all the products currently being made in China and/or Portugal.
We are always looking to bring the factory processes as close to our end customer as possible. As we currently sell in the UK and US, we look to bring our production as close to these countries as possible, depending on where the materials are available and indeed the factory space. We are committed to reducing our carbon footprint and ensure our shipments are being offset.
If the answer cannot be found on our website, please contact our Customer Service team and we will be more than happy to advise you.
We accept American Express, Master Card and Visa credit cards. Aditionally we accept Paypal.
Sales taxes such as GST or VAT are charged in compliance with country taxes law.
You can be sure that your data is anonymous and confidential to our company. Our online paymet system fulfills the security standards for ecomerce.
The payment methods accepted in our store are: American express, Master card, Paypal and Visa.
Among the most comon reasons of shiping delay are wrong shiping details input and empty stocks. In case you do not get a notification with your shipping details or your order takes longer than expected, please do not hesitate to contact our Customer Support team in order to clarify the issue and take the proper measures.
You can please contact us to our e-mail address firstname.lastname@example.org
Let’s find an end to single-use plastics