Terms of service

1. About us

This website, www.thebiogonation.co.uk, is operated by THE BIOGO NATION LIMITED, trading as bioGo ("we", "us", "our"), of Gusted Hall Units, Gusted Hall Lane, Hawkwell, SS5 4JL, United Kingdom. You can contact us at hello@thebiogonation.com.

These terms apply to your use of our website and to any order you place with us. Please read them before ordering. By placing an order you agree to these terms. If you are a consumer, nothing in these terms affects your statutory rights.

2. Ordering and our contract with you

When you place an order you will receive an email confirming we have received it. This does not mean your order has been accepted. Our contract with you is formed when we dispatch your order and email you to confirm dispatch. We may decline an order, for example if a product is out of stock or there is an obvious error in the price or description. If we do, we will tell you and you will not be charged (or we will refund you in full).

3. Prices and payment

Prices are shown in pounds sterling (GBP) and include VAT where applicable. Delivery charges are shown at checkout before you pay. We take every care to price products correctly; if we find an obvious pricing error we will contact you before dispatch and you may either go ahead at the correct price or cancel for a full refund. Payment is taken at checkout through our secure payment providers.

4. Delivery

Our delivery options, costs and timescales are set out in our Shipping policy. Delivery times are estimates. Risk in the products passes to you on delivery, and ownership passes to you once we have received payment in full.

5. Your right to cancel (Consumer Contracts Regulations)

If you are a consumer, you have the right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel your order for any reason within 14 days of the day after you (or someone you nominate) receive the goods. To cancel, email us at hello@thebiogonation.com with your name, order number and the items you wish to cancel. You then have a further 14 days from telling us to send the goods back.

We will refund the price you paid, including the cost of standard delivery, within 14 days of receiving the goods back (or evidence that you have sent them). Unless the goods are faulty or not as described, you are responsible for the cost of returning them. We may reduce your refund to reflect any loss in value caused by handling the goods more than necessary to inspect them. For hygiene reasons, sealed goods that have been unsealed after delivery may not be returnable unless faulty. See our Refund policy for how to return an item.

6. Faulty goods (Consumer Rights Act 2015)

We are under a legal duty to supply goods that are of satisfactory quality, fit for purpose and as described. If your goods are faulty or not as described, you are entitled under the Consumer Rights Act 2015 to: reject them for a full refund within 30 days of delivery; after that, ask for a repair or replacement within 6 months; and if a repair or replacement is not possible or does not fix the problem, a price reduction or a refund. Please contact us with your order number and a description (and, where possible, a photo) of the problem. We will cover reasonable return costs for faulty goods. This is a summary of your rights; for full details visit Citizens Advice.

7. Our liability

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable, or for business losses. We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be excluded or limited by law, including your rights under the Consumer Rights Act 2015.

8. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control. If such an event affects your order we will contact you as soon as possible, and you may cancel for a refund of anything you have paid for goods not received.

9. Using our website

We try to keep the website accurate and available but do not guarantee it will be uninterrupted or error-free. Product colours may look slightly different on your screen. Links to third-party websites are provided for convenience and we are not responsible for their content. All content on this website belongs to us or our licensors and may not be copied without permission.

10. Your personal information

We use your personal information as set out in our Privacy policy.

11. Changes to these terms

We may update these terms from time to time. The terms that apply to your order are those on the website when you place it.

12. Law and disputes

These terms are governed by the law of England and Wales. If you are a consumer, you may bring proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts of your home country. If you have a complaint, please contact us first at hello@thebiogonation.com and we will try to resolve it.